Refund Policy

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Eligibility for Refunds and Returns:

• Products must be unused and in the same condition that they were received.
• Original packaging must be intact.
• A receipt or proof of purchase is required to complete your return.

Time Frame:

• Returns must be initiated within 14 days of the purchase date.

Process:

• Customers should contact your customer service to initiate a return. This can typically be done via email or a dedicated contact form on your website.

Refund Issuance:

• Once the return is received and inspected, customers will be notified of the approval or rejection of their refund.
• If approved, the refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.

Exchanges:

• Only defective or damaged items may be exchanged for the same item.

Shipping Costs for Returns:

• Customers will be responsible for paying for their own shipping costs for returning the item.
• Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund.

Exceptions:

• Certain types of items may be exempt from being returned, such as perishable goods, custom products, or personal care items.
• No returns or exchanges on any disposables or vapes. All sales are final for these products.